Privacy policy

Valkyrie Consulting Pty Ltd. Last updated 7 November 2026.

Valkyrie Consulting Pty Ltd ACN 681 263 294 (we, us or our) understands that protecting your personal information is important. This Privacy Policy sets out how we collect, hold, use and disclose personal information provided to us, or collected by us, when we interact with you. If you are our client, our General Terms and Conditions also apply to information we handle in providing our services.

Information we collect

Personal information is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

The types of personal information we may collect about you include:

  • Identity Data including your name, profession, job title and photographic identification.

  • Contact Data including your telephone number, address and email.

  • Professional and Business Data including your employer or agency, role, area of responsibility, professional history and involvement in procurement or projects, including where this is publicly available.

  • Meeting and Communications Data including transcripts, notes and records of meetings, calls and correspondence with us, and the content of those discussions.

  • Client Data including personal information about your staff, customers or contacts that you provide to us when we deliver services to you or act on your behalf.

  • Financial Data including bank account and payment card details (through our third party payment processor, who stores this information and we do not have access to it).

  • Background Verification Data including government-issued identification details and security clearance number if requested as part of our onboarding.

  • Transaction Data including details about payments to you from us and from you to us, and other details of products and services you have purchased from us or we have purchased from you.

  • Technical and Usage Data when you access any of our websites or platforms, including your internet protocol (IP) address, login data, browser session and geo-location data, statistics on page views and sessions, device and network information, acquisition sources, search queries and browsing behaviour, access and use of our website (including through cookies or analytics), and communications with our website.

  • Interaction Data including information you provide when you participate in any interactive features, including surveys, promotions, activities or events.

  • Marketing and Communications Preferences including your preferences in receiving marketing from us and our third parties.

  • Sensitive information is a subset of personal information that is given a higher level of protection. It includes information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. We may collect or come across sensitive information when conducting a background verification or criminal check, when reviewing your CV, or when we ask for dietary requirements for catering, including at an event.

How we collect personal information

We collect personal information in a variety of ways, including:

  • when you interact directly with us, including face-to-face, over the phone, in online meetings, over email or online;

  • when we record and transcribe meetings and calls (see “Meetings and AI tools” below);

  • when a client provides information to us so we can deliver services to them or act on their behalf;

  • when you complete a form, such as registering for an event or newsletter, or responding to a survey;

  • when you apply for a job or engagement with us;

  • from third parties, such as details of your use of any website we operate from our analytics, cookie and marketing providers (see “Cookies” below); and

  • from publicly available sources, such as LinkedIn and other professional networks, government directories, annual reports, published procurement and contract records (including AusTender and BuyICT), and the Australian Securities and Investments Commission (ASIC).

Why we collect, hold, use and disclose personal information

Personal information: We collect, hold, use and disclose your personal information for the following purposes:

  • to deliver our services, including representing our clients, engaging with buyers, partners and other stakeholders on their behalf, and preparing proposals and business development material;

  • to contact and communicate with you about opportunities, market trends, and any support requests or enquiries you make with us, including through our website;

  • to keep notes and records of meetings, actions and outcomes;

  • for internal record keeping, administrative, invoicing and billing purposes;

  • for analytics, market research and business development, including developing de-identified and aggregated market insights, and operating and improving our business, associated applications and social media platforms;

  • for advertising and marketing, including sending you information about our events, services and other matters we consider may be of interest to you;

  • if you have applied for employment or engagement with us, to consider your application; and

  • to comply with our legal obligations or as otherwise required or authorised by law.

Sensitive information: We only collect, hold, use and disclose sensitive information:

  • for any purpose you consent to;

  • to assess your application for employment or engagement with us, including any background verification or security clearance process;

  • for secondary purposes directly related to the primary purpose for which it was collected, including disclosure to the third parties listed below as reasonably necessary to do business with you;

  • to contact emergency services, or to speak with your family, partner or support person, where we reasonably believe there is a serious risk to the life, health or safety of you or another person and it is impracticable to obtain your consent; and

  • if otherwise required or authorised by law.

Meetings and AI tools

We use AI tools in our work, including to transcribe meetings and calls for note-taking and to help prepare notes, actions and other work. Transcripts are used to prepare our notes and actions, are deleted within 30 days, and are not shared outside Valkyrie Consulting. Our notes and records of meetings are kept as part of our business records. The AI tools we use are configured so your information is not used to train their models, and they may process information outside Australia. Every output produced with AI tools is reviewed by our team before we rely on it or share it.

We may use information from our work to develop aggregated market insights, including market and buyer sentiment analysis and thought leadership content. These insights do not identify any individual or organisation.

If you would prefer that a meeting with us is not transcribed, contact us using the details below.

Our disclosures of personal information to third parties

Personal information: We may disclose personal information (excluding sensitive information) to:

  • our employees, contractors and related entities;

  • the client we are representing, where we engage with you on that client’s behalf, to the extent necessary to deliver our services to that client;

  • IT service providers, including data storage, web-hosting, software, AI and transcription service providers;

  • marketing or advertising providers;

  • professional advisers, bankers, auditors, insurers and insurance brokers;

  • payment systems operators or processors;

  • our existing or potential agents or business partners;

  • anyone to whom our business or assets (or any part of them) are, or may in good faith be, transferred;

  • courts, tribunals and regulatory authorities, in the event you fail to pay for services we have provided to you;

  • courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or to establish, exercise or defend our legal rights;

  • third parties that collect and process data for us, such as analytics and cookie providers; and

  • any other third parties as required or permitted by law, such as where we receive a subpoena.

Sensitive information: We may disclose sensitive information to:

  • our employees, contractors and related entities;

  • IT service providers, including data storage, web-hosting and software providers;

  • professional advisers;

  • anyone to whom our business or assets (or any part of them) are, or may in good faith be, transferred;

  • courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or to establish, exercise or defend our legal rights; and

  • any other third parties as required or permitted by law, such as where we receive a subpoena.

Overseas disclosure

Some of our service providers, including our AI, transcription, software and data storage providers, store, process or access personal information outside Australia, including in the United States. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles.

Retention

We keep personal information only for as long as we need it for the purposes in this Privacy Policy, or as required by law. Meeting transcripts are deleted within 30 days. When we no longer need personal information, we take reasonable steps to destroy or de-identify it.

Your rights and controlling your personal information

Your choice: If you provide personal information to us, you understand we will collect, hold, use and disclose it in accordance with this Privacy Policy. You do not have to provide personal information to us, but if you do not, it may affect our ability to do business with you.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you provide personal information about someone else to us, you confirm that you are entitled to do so and that the person is aware of how we will handle it.

Restrict and unsubscribe: To object to direct marketing, unsubscribe from our email database, or opt out of communications, contact us using the details below or use the opt-out facility in the communication.

Access: You may request access to the personal information we hold about you. An administrative fee may be payable for providing it. In some situations we may be legally permitted to withhold access. If we cannot provide access, we will tell you as soon as reasonably possible, with our reasons and any way to complain about the refusal. If we can give you access in another form that still meets your needs, we will take reasonable steps to do so.

Correction: If you believe any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, contact us using the details below and we will take reasonable steps to correct it promptly. In some situations we may be legally permitted not to correct it. If so, we will tell you as soon as reasonably possible, with our reasons and any way to complain about the refusal.

Complaints: If you wish to make a complaint, contact us using the details below with full details of the complaint. We will promptly investigate and respond to you in writing, setting out the outcome and the steps we will take. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Storage and security

We are committed to keeping the personal information we collect secure. We have put in place suitable physical, electronic and managerial procedures to protect personal information from misuse, interference, loss, and unauthorised access, modification and disclosure.

While we are committed to security, we cannot guarantee the security of any information transmitted to or by us over the internet. The transmission and exchange of information is carried out at your own risk.

Data breaches

If we become aware of unauthorised access to, or loss or disclosure of, personal information we hold, we will take reasonable steps to contain and assess it and, where required by law, notify affected individuals and the Office of the Australian Information Commissioner.

Cookies

We may use cookies on our website from time to time. Cookies are text files placed in your browser to store your preferences. Cookies do not by themselves tell us your email address or other personally identifiable information. However, they recognise you when you return to our website and allow third parties to show our advertisements on your social media and online media feeds as part of retargeting campaigns. If you choose to provide our website with personal information, it may be linked to the data stored in the cookie.

You can block cookies through your browser settings. If you block all cookies, including essential cookies, you may not be able to access all or parts of our website.

Links to other websites

Our website may contain links to other parties’ websites. We have no control over those websites and are not responsible for the protection and privacy of any personal information you provide while visiting them. Those websites are not governed by this Privacy Policy.

Amendments

We may vary this Privacy Policy at any time by publishing the amended version on our website, with the date it was last updated.

For any questions or notices, contact us at: contact@valkyrieconsulting.com.au